FAQS
WHERE ARE YOU LOCATED?
We have twenty-six locations throughout Orange County.
WHAT QUALIFICATIONS AND TRAINING DO YOUR STAFF HAVE?
Varies by the requirements of each program, but all staff are fully certified and receive ongoing training.
What is the staff to consumer ratio? How do staff interact with consumers/program participants?
Ration varies by program and the needs of the individual. All staff have direct interaction with participants and all are treated as individuals.
What are the other program participants like?
Programs are designed to permit the participants to be comfortable in their surroundings, yet challenged to meet their goals. Interaction with the other participants is a key element of this design and that is taken into consideration during placement.
What is the travel time back and forth to the program center each day?
Due to the various locations of our program and where the individual lives, travel time may be 15 to 60 minutes, one way.
What is the process for making changes (in the individual's treatment, program, daily activities)?
A treatment team of staff , family members, and the participant determine the treatment plan and monitor it's progress on a regular basis.
Do family members have a contact person at the program that they can call with questions and concerns?
Yes, family members may have direct contact with program supervisors and questions will be promptly answered.
How are emergencies handled?
Emergency information is maintained for each participant and the situation is handled according to their needs. Staff are regularly trained in handling emergency situations.